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GDPR

UK GDPR: DATA PRIVACY NOTICE FOR WEBSITES

This is privacy notice of St.Ives Bizzy Bees.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how data protection law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

WHO WE ARE AND IMPORTANT INFORMATION
THE PERSONAL DATA WE COLLECT ABOUT YOU
HOW WE COLLECT YOUR PERSONAL DATA
HOW WE USE YOUR PERSONAL DATA
WHO WE SHARE YOUR PERSONAL DATA WITH
INTERNATIONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
Changes to this notice and your duty to inform us of changes
QUERIES, REQUESTS OR CONCERNS

WHO WE ARE AND IMPORTANT INFORMATION

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter/purchase a product OR service/take part in a competition, OR BOOK A HOLIDAY.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Sam Perkin is the controller and responsible for your personal data (collectively referred to as St.Ives Bizzy Bees, "we", "us" or "our" in this privacy notice). Our contact details are

St.Ives Bizzy Bees, The Hole in the wall, Tregenna Hill, St.Ives, TR261SE, stivesbizzybees@gmail.com, 07864 711849. For all data matters contact Sam Perkin [DATA PROTECTION OFFICER/OUR DATA REPRESENTATIVE

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows Identity Data includes first name/last name/ username/marital status/ title/date of birth/gender.

Contact Dataincludes billing address/delivery address/email address/ telephone numbers.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

You may give us your [Identity, Contact and Financial Data] by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
- [Apply for our products or services;]
- [Create an account on our website;]
- [Subscribe to our service or publications;]
- [Request marketing to be sent to you.]

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances when we need to contact you about your holiday booking, email campaign or subscription to our newsletter, competitions.

Performance of Contract thismeans processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interestthis means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Comply with a legal or regulatory obligationthis means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us in writing or unscribing from any email campaign or newsletters.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us in writing if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

[We have established the following personal data control mechanisms]:

[Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us [or if you provided us with your details when you entered a competition or registered for a promotion] and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the [COMPANY] group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by email us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product OR service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, us in writing.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Internal Third Parties
External Third Parties Service FOR EXAMPLE
- Providers [acting as processors] based [SPECIFIC COUNTRIES] who provide [IT and system administration services].
- Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based [SPECIFIC COUNTRIES] who provide [consultancy, banking, legal, insurance and accounting services].
- HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based [in the United Kingdom] [who require reporting of processing activities in certain circumstances].
[Specific third parties [listed in the table in [paragraph 4] above] ORsuch as [SPECIFIC THIRD PARTIES]].]
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

[IF NO TRANSFERS OUT OF UK OCCUR:] [We do not transfer your personal data outside the UK.]

OR

[IF TRANSFERS OUT OF THE UK OCCUR:]

[We share your personal data within the [COMPANY] Group. This will involve transferring your data outside the UK.]

[Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.]

[Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing safeguards:

[INSERT DETAILS]

Please contact us in writing if you would like further information on the specific mechanism used by us when transferring your personal data out of the uk.]

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are [available in our retention policy which you can request from us in writing OR set out in the table in paragraph 4 above.

OR

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for [tax] purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;

The right to request that we correct any personal data if it is found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary to retain such data;

The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us in writing.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to this notice and your duty to inform us of changes

This version was last updated on 28,12,2024 and historic versions are archived here in our system and can be obtained by contacting us in writing

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our REPRESENTATIVE Sam Perkin

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Contact Information

St.Ives Bizzy Bees

The Hole in the Wall

Tregenna Hill

St.Ives

Cornwall

TR261SE

stivesbizzybees@gmail.com

07897 545567

Cookie Policy for St. Ives Bizzy Bees

Welcome to the St. Ives Bizzy Bees Cookie Policy!

Just like how bees use honey to build their hives, we use tiny files called cookies to make your experience on our website sweet and smooth.

What are these cookies, you ask?

Think of them as little worker bees that remember your preferences, so you don't have to tell us every time you visit. They also help us understand how you use our site, so we can keep making it better for you.

Why do we use them?

To make your browsing experience easier: Cookies remember things like your language and location, so you don't have to set them every time.
To improve our website: We use cookies to see which pages are most popular and where people might be having trouble. This helps us make our website more user-friendly.
To personalize your experience: Cookies can help us show you content that's relevant to your interests.

Can I control these cookies?

Absolutely! You can adjust your browser settings to control which cookies are accepted and which are blocked. However, please note that blocking all cookies may prevent some features of our website from working correctly.

What about newsletters and orders?

We use cookies to remember if you've subscribed to our newsletter, so we don't send you the same emails twice. We also use cookies to process your orders smoothly, ensuring everything goes through without a hitch.

Third-party cookies?

We sometimes use cookies from trusted partners like Google Analytics to help us understand how you use our website.

Still have questions?

No problem! Just reach out to us, and we'll be happy to help.

We hope this clears things up! Now, let's get back to exploring our website.

The Buzz on Our Privacy Policy!

The Buzz on Our Privacy Policy!

Ever wondered how we keep things running smoothly here at St. Ives Bizzy Bees? Well, it's all thanks to a little bit of magic (and some clever cookies)!

Who Are We?

We're St. Ives Bizzy Bees, and we're all about buzzing around and making your online experience delightful.

How Do We Collect Information?

Think of it like this: whenever you fill out our enquiry form, sign up for our newsletter, or book something online, that's when we collect your information. We also use tiny helpers not the bees but cookies to anonymously collect data about your visits to our website (think of them as little bee spies, but in a friendly way!).

What Information Do We Collect?

For enquiries and bookings, we only ask for the essentials – just enough to get in touch with you, make a record of your booking, and handle any payments. As for the anonymous website traffic data, it's all about the technical stuff: your device, where you're connecting from, and which pages you visit (and how long you buzz around on each one).

What About Comments and Uploads?

When you leave a comment, we might collect your IP address and browser information to help keep things spam-free. We also use a service called Gravatar to show your profile picture next to your comments (but only if you're using Gravatar).

If you upload images to our website or social media, just be mindful of any location data embedded in those photos.

What About Contact Forms?

We only use the information you provide in our contact form if you give us the go-ahead to add you to our newsletter. Enquiry forms are kept for a while and then archived, and anonymous website usage information is collected using cookies, like we mentioned before.

How Is Your Data Used?

Your information is only used for the specific reasons you provide it. We promise never to sell or share your contact details or other personal data with anyone else (unless we're legally required to).

We also use some anonymous data to understand how to make our website even better for you.

Can You Control Your Information?

Absolutely! You can opt out of marketing emails at any time, and you can also request to see or erase any personal information we hold about you.

Keeping Things Secure

We take your privacy seriously and do our best to keep your information safe. However, no website is ever 100% secure, so please be careful with the information you share online.

Payments

We use a secure online gateway to process credit and debit card payments, so you can be sure your financial information is always protected.

And a Few Other Things...

We'll let you know within 72 hours if there's ever a data breach.
We link to other websites, but we can't be responsible for their privacy practices.
Users under 18 need their parents' permission to use our website.
Cookies help us remember things so you don't have to fill out forms all the time.

By Using Our Website, You Agree to Our Policy

That's the gist of it! If you have any questions, don't hesitate to buzz us.

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